Connected Performance™

By Landmark Consulting - Last updated: Monday, October 15, 2012 - Save & Share - 3 Comments

While performance measurement remains an important topic, it is only a subset of the broader field of organisational performance management.

Strategic, operational and financial performance depends not only on improving how the work gets done in organisations but also on how organisations are managed.

Connecting individuals, teams, functions and levels of management, both within and with partners, to improve the quality and timeliness of decision-making and action is vital in this respect – yet currently poorly done in many organisations.

Landmark Consulting has developed a new approach to maximising customer delight and bottom-line performance which we call “Connected Performance”.

Connected Performance not only delivers superior strategic, operational and financial performance but also concurrently develops an engaging, effective, learning culture, which, in turn, delivers genuine organisational agility.

Developed and honed over 25 years, working with organisations of all kinds, this approach has proved hugely helpful for them.

Moreover, this experience has given us a privileged perspective on implementation. For instance, in working with 50% of the ambulance services in England and Wales – all of whom provide essentially the same services, typically use the same clinical protocols and chose to adopt the Connected Performance approach – has given us unique insights around the success factors critical to implemention and sustainability.

To read a paper outling the key elements of Connected Performance, please see PMA 2012 Paper (Final Version).

To read an earlier paper presented at the PMA Conference in Edinburgh in 2004, please see Paper for PMA 2004 (Final)

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3 Responses to “Connected Performance™”

Comment from Paul Weald
Time April 21, 2011 at 6:46 am

Alan, you don’t have any registration process on your website to capture the details of people who download your white papers and materials. I think you are missing a trick here. Paul.

Comment from Alan Meekings
Time October 15, 2012 at 11:11 am

Hello Paul, Thanks very much for your suggestion. Landmark Consulting’s aim in promoting Connected Performance is not to generate revenue for Landmark Consulting (although this might be welcome) but to make a real difference to way organisations are managed and thereby to the world.

Comment from Sherwyn Singh
Time February 4, 2013 at 3:34 pm

Dear Alan,

while I understand the comment Paul makes, I appreciate your view – especially on a piece around ‘connectedness’ Capturing the data also doesn’t necessarily mean that people want to ‘connect’, and not capturing the data wont stop them from connecting 🙂

I liked your interview responses in KPI Institute’s ‘Performance Management 2012’

Best wishes.
Sherwyn

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