Advocates and critics of target-setting in the workplace seem unable to reach beyond their well-entrenched battle lines. Advocates point to what they see as demonstrable advantages, while critics point to what they see as demonstrable disadvantages. Academic literature on this topic is currently mired in controversy. Neither side seems capable of envisaging a better way forward.
We presented a paper on this important topic to the PMA Symposium in 2010 (since published in Measuring Business Excellence, Vol. 15, No. 3, 2011). It can be downloaded at 10-09-28 PMA Symposium Paper v2.6.