Lean Service Design


We have applied leading-edge techniques of service transformation and systems thinking, to achieve dramatic improvements in the performance of healthcare, utilities, retailing and financial services as well as manufacturing and local government.

Our approach is to work alongside our clients, helping them understand and apply principles such as:

All systems contain waste. In a service environment, these may include:

Most of these wastes are avoidable. 

Our coaching regularly helps clients achieve outcomes such as:

This discipline is led by Steve Briault, who is a regular contributor to Cardiff University’s Lean Enterprise Research Centre MSc in Lean Operations Management.