Alan Meekings (Founder and Managing Director)
As an adviser to organisations for over 20 years, Alan has led complex major change programmes and turnaround assignments for a wide variety of clients across multiple sectors, including retail, financial services, engineering, travel and transport, utilities, aerospace, defence and the public sector.
He has also served as the CEO of a high-profile company and has extensive experience of working at Board level.
A recognised expert in the practical application of leading-edge concepts in fields such as lean thinking, systemic thinking, change management and leadership, Alan recently co-authored a ground-breaking handbook on fundamental improvement in the public sector.
His combination of expertise and experience, developed both from a line management and consulting perspective, enables him to advise with authority not only on how work gets done in organisations but also on how organisations are structured and managed.
He is a Visiting Fellow at the Centre for Business Performance at Cranfield University School of Management, the world’s leading academic research centre in the field of performance measurement and management.
Alan graduated in Engineering at Cambridge University, and initially served in the British Army and Commando Forces Royal Marines.
Andy Neely (Non-Executive Director)
Professor Andy Neely holds joint appointments at Cambridge University and Cranfield School of Management. He is also Deputy Director of the Advanced Institute of Management Research, the UK’s Management Research Initiative.
Previously Andy has held appointments at London Business School, Cambridge University, where he was a Fellow of Churchill College, Nottingham University, where he completed his PhD, and British Aerospace.
He was elected a Fellow of the Sunningdale Institute in 2005, a Fellow of the British Academy of Management in 2007 and an Academician of the Academy of Social Sciences in 2008.
He has authored over 100 books and articles, including “Measuring Business Performance”, published by the Economist, and “The Performance Prism”, published by the Financial Times. He has won numerous awards for his research and chairs the international Performance Measurement Association, an international network for those interested in the specialist field of performance measurement and management. Currently he is researching issues of performance and innovation in service businesses.
Eamonn Murray (Associate Director)
Eamonn Murray brings many years of experience as a consultant specialising in customer experience, employee engagement, innovation and growth strategy. This includes consulting in telecoms, financial services, healthcare, logistics, public services and retail.
Eamonn has delivered customer experience and innovation programmes in the UK, the US and across Europe for clients including AXA, Barclays, BT, Comet Group, EDF Energy, Energis, Friends Life, Sanofi Aventis, Portugal Telecom, TNT and Virgin Mobile.
Previously, Eamonn worked as the CRM practice leader for AMS (American Management Systems) in Europe and as Customer Care Director at COLT UK, where he and his team won a number of leading industry customer service awards.
A graduate of Exeter University, Eamonn started his career at Ernst & Young, where he qualified as a chartered accountant.
During his 10 years at BT Mobile, Eamonn worked in a series of senior financial and commercial roles, both in the UK and US, and was responsible for the concept and launch of BT’s successful managed corporate voice messaging service in the early 1990s.
Andrew Scott (Associate Director)
Andrew has 27 years’ industry and consulting experience. Since 2002, he has focused on consulting to the public sector and has worked with the Department of Health, Welsh Assembly Government, the NHS and social care agencies, a range of provider and commissioner health care Trusts and county councils.
He started out in IT operations in the Oil & Gas exploration sector, progressed to commodity trading systems analysis and software development, business systems project and programme management in the media sector. For a systems integration consulancy and then two international management consultancies, he led the development of line-of-business information systems for retail and media clients that enabled the execution of their business strategies.
Andrew holds an MBA (Technology Management) from the Open University, is a Fellow of the RSA and a Member of the international Association for Social Development.
For the past seven years Andrew has developed subject matter expertise with his colleague group, inside and outside the NHS and public sector, about how organisations use and pull information for improvement. This thinking is embodied in an approach called Connected Performance that Landmark Consulting is applying in public, private and third sector organisations. Andrew leads Landmark Consulting’s NHS World Class Commissioning practice.
Simon Povey (Associate Director)
Simon Povey is an experienced consultant with over 20 years consulting experience. He has an extensive background in business and organisation change across a wide range of industries, including many blue chip clients such as Tesco, BT and Vodafone.
Simon’s recent work has focused on three key areas: performance management in the public sector, improving customer experience for leading retail and financial institutions and improving political and corporate reputation in mobile phone networks.
In addition to developing leading-edge approaches to organisational improvement issues, Simon has distinctive experience in how sustained change is implemented over the long term within organisations.
Prior to joining Landmark Consulting, Simon was a Director at Deloitte where he led risk management services in the Telco sector. His previous change management career included many years at Gemini Consulting and Mason Communications, having begun his consulting career with Scicon, a subsidiary of BP, in 1984.
Simon graduated in Engineering in 1975, and initially worked in research and development within Raytheon.
Steve Briault (Associate Director)
Steve Briault is a senior management coach and facilitator, with 20 years’ international experience in guiding, facilitating and implementing organisational development and systemic improvement.
Over the past decade, Steve has focused increasingly on the adaptation and application of lean approaches to service design, primarily in utilities and financial services.
In 2003 he took the decision to move into the health and social care field, and in 2004-5 he filled a part-time, interim role as Partner Manager for the newly-created Health & Social Care Information Centre, where his responsibilities included liaison with the NHS Institute and the Department of Health. He is currently working with NHS Hospitals to transform service lines and improve efficiency, safety and patient experience. This work has included the creation of our ‘Control Tower’ approach to managing the flow of patient appointments. He has also recently completed the organisational re-design of a major Local Authority department.
Steve was a founding Director of Rubicon Associates from 1991. His work at Rubicon began with the creation of the award-winning First Line Management development programme, a work-based learning process using the Deming philosophy and related methods to help participants simultaneously develop themselves and improve their work systems.
Educated in London and Cambridge (MA 1976), his early career was in adult education and social care management. Steve is the author of Working It Out, a handbook for violence prevention in work with young people. He is a founder member of the international Association for Social Development.